Reference

Terms and Conditions at 3uk

These terms set out exactly what you agree to when you open a 3uk account and how we hold up our end of the arrangement.

Account Eligibility by Local LawUPI & Paytm Payment TermsFair Use & Conduct PolicyData Handling CommitmentJurisdiction-Specific Access
3uk Terms and Conditions at 3uk
REACH OUR POLICY TEAM

Contact Us About These Terms

If any clause here is unclear, or if you need to exercise a right under these terms — such as requesting account data, flagging a payment dispute, or asking about jurisdiction-specific access…

Live Chat Available 24 hours on the 3uk site; start a chat from any page and our agent will pull up your account terms query within a minute of connection.
Email Support Send a detailed query to our support address; expect a written response within 24 hours, with a reference number you can use for follow-up correspondence.
Help Centre Our self-service help section covers the most common terms questions — payment reversal timelines, account suspension rules, and data request procedures.
HOW WE PROTECT YOU

Security, Data and Account Handling at 3uk

We handle your account under a clear set of practices covering data retention, cookie use, and security protocols.

Data Retention

We retain your account data for as long as your account is active and for any statutory period required by applicable Indian law after closure; you may request a copy of your data at any time via email.

Cookie Policy

We use session and analytics cookies to keep your lobby state intact between pages; you can manage cookie preferences in your browser settings at any time without losing your account.

Account Security

Two-step verification is available on all accounts; we strongly recommend enabling it to prevent unauthorised access, especially when logging in from a new device or network.

Password and Access

You are solely responsible for keeping your login credentials confidential; notify us immediately via live chat if you suspect unauthorised access so we can freeze the account pending investigation.

Who to Contact for Changes

To request a correction to personal data, a change of registered contact details, or deletion of your account, email our compliance team directly; changes are processed within five working days.

How to Request Your Data

Submit a data access request through the Help Centre form or by email with your registered account ID; we will supply a structured export within the timeframe required by applicable local regulation.

Frequently Asked Questions on Our Terms

These questions cover the clauses our account holders ask about most — from how changes to the terms are communicated to what happens to your funds if access changes in your region.

We notify you by email to your registered address and display a notice on the 3uk site when material changes occur. Continuing to use the platform after the stated effective date means you accept the updated terms.

Yes, all payment methods including UPI, Paytm, and PhonePe are covered by these terms. Each payment rail also carries its own provider rules, and both sets apply simultaneously to your transaction.

Access depends on local law and is available where local law permits. If access changes in your region, we will communicate the impact on your account balance and outline the steps to withdraw any funds you hold.

Yes. Submit a request via the Help Centre form or by email with your account ID. We process data access requests within the timeframe set by applicable local regulation, typically within a few working days.

Accounts may be suspended for fraudulent activity, use of automated tools, abuse of the platform, providing false registration details, or any action that breaches these terms or applicable law in your jurisdiction.

Start a live chat or email our support team with your transaction reference and a description of your concern. We acknowledge disputes within 24 hours and provide a written resolution with a case reference number.

Access is conditional on meeting legal eligibility requirements in your jurisdiction. You confirm eligibility when you open an account; we may request documentation to verify this at any point under these terms.